The importance of rental property maintenance

March 17, 2022

Learn why high-quality maintenance services are important to the success of your rental property 


One of the most significant responsibilities that any property owner has is to upkeep their rental properly. Over 68% of tenant turnover is controllable, with bad customer service being the largest determining factor in why a tenant moves out. [1]  

Rental property maintenance requires owners to always stay vigilant of any repairs or improvements that need to be made to their investment properties in order to keep their tenants satisfied and their rentals occupied. 

Maintenance may seem costly for owners, but it is a necessity if you want to avoid more expensive repairs and if you want to keep your tenants happy. 

Continue reading to learn what property owners should know about rental property maintenance. 


Why is rental property maintenance important? 

Maintenance is one of the most critical components when it comes to keeping your investment running smoothly. 

The main reason why property maintenance is so important is tenant satisfaction. When a property is well-maintained, quality tenants will want to renew their lease and can even help bring in other good tenants to your other units by word of mouth. 

On the other hand, if your property has poor maintenance services, you will have a hard time keeping quality tenants and filling any vacancies you may have. 

Another important thing to note is that if you or your maintenance team takes too long to make repairs, your tenants may resort to fixing the issue themselves. This could potentially make the issue worse and result in costly damages. 


Read more: 

The importance of marketing your rental property 


What maintenance are property owners responsible for?

Tenants are usually responsible for keeping their apartment clean, properly disposing of garbage, and replacing light bulbs and air filters. 

While tenants are responsible for these simple tasks, the majority of maintenance and repairs responsibility falls on the property owner. See them below: 

  • Roof and gutters: Maintain the roof and gutters on your rental property. It’s important to fix any cracks or missing shingles as soon as possible to avoid water damage and costly repairs. 
  • Plumbing: Provide hot and cold running water at all times. You are also responsible for fixing any plumbing issues, such as a leaking faucet or a running toilet. 
  • Electrical: Ensure that all units have working electrical wiring, outlets, and proper lighting inside and outside. 
  • HVAC: Provide your tenants with year-round heat and air conditioning. If a tenant has an issue with their HVAC unit, it is your responsibility to make sure it is fixed as soon as possible.
  • Pest control: Hire a pest control company to prevent pests and insects, and resolve any infestations when they happen as quickly as possible. 


Read more: 

Our top five tips on how to attract tenants 


How a property management company can help

A property management company can help handle property maintenance. An experienced property management company will ensure that all of your tenants’ maintenance requests are completed in a timely manner so that you can keep your quality tenants happy. 

A well-rounded property management company will have an online portal where tenants can make maintenance and repair requests and the status can be updated once the repair has been scheduled or is in progress. These systems are a great way for everyone to stay updated about repairs and maintenance. 


Looking for an Orlando property management company? 

Our local knowledge helps us to proudly manage hundreds of units across Central Florida, and we’re committed to doing everything to keep your tenants happy by handling maintenance requests quickly and responding to potential tenant issues.  

As a part of our comprehensive property management services, we handle all property maintenance and repairs, so that you can have peace of mind that your property is always in the best possible condition with our timely, comprehensive maintenance and repair services.

All of your tenants’ maintenance requests can be submitted online through our Tenant Portal. Once their request is submitted, we will help troubleshoot the problem and determine the appropriate course of action. For after-hours requests and on weekends and holidays, we will dispatch a technician only if it is considered an emergency.

If a tenant makes a repair request, we will send out a maintenance tech to evaluate the repair. If it’s anything other than a routine repair, we will contact the owner to let them know. 

We have a trained in-house team to handle simple repairs and maintenance. In the event a third-party vendor is required, we work only with licensed and insured vendors. We have many long-term relationships with repeat vendors that give us excellent service, pricing, and reliability. 


Ready to choose the right partner in property management? 

Contact us today! 


1: Zillow Rentals | The Economics of Tenant Retention