FAQs

All

Owners

Tenants

All
Will I have up to date online access to both financial and status information on what’s happening at my property?
Yes! Rental Heroes unitizes Appfolio Property Management software. You will have your own private owner portal with 24/7 access to view the following on an up-to-the-minute basis:
- Financial statements
- Leasing status
- Repair and maintenance requests.
How do I contact the Rental Heroes team if I have a question regarding a statement or other items of concern?
You will always be able to send a message to us at any time through your owner portal account. In addition, we are always here to answer your phone calls during regular business hours. You can reach us at 407.789.1700.
Can I sign documents utilizing a DocuSign system?
Yes! Our property management software allows you to execute any documents right in your online owner portal.
If my property has an expiring lease coming up that will potentially cause a vacancy, will I be notified by Rental Heroes?
Yes, you will receive a notification via your online owner portal of any upcoming unit vacancy or new leasing activity.
Can I get current market information and rent comparables for my property?
Yes! Rental Heroes will provide this information for owners at any time upon request.
How are repair and maintenance requests handled?
If a tenant makes a repair request, we will send out a maintenance tech to evaluate the repair. If it’s anything other than a routine repair, we will contact the owner to let them know. An example would be the replacement of a major item, such as an appliance or HVAC unit.
How do you choose vendors for repairs?
We have a trained in-house team to handle simple repairs and maintenance. In the event a third-party vendor is required, we work only with licensed and insured vendors. We have many long-term relationships with repeat vendors that give us excellent service, pricing, and reliability.
How do you market units for lease?
We aggressively market rental properties using a combination of social media, an extensive network of rental websites, signage, and referral programs.
How do you screen tenant applicants?
We utilize a reputable third-party service that provides credit and criminal background checks. We have very high standards to make sure that your prospective tenant is both credit-worthy and has a good track record with former landlords. More details about our screening process are available upon request.
How do I apply to rent a home?
All applications are completed online. Simply go to the Rent tab on our website, view the details of the property you’re interested in, and click “Apply Now”.

As a professional property management provider, we try our best to make the application process as simple, secure and efficient as possible. We know moving can sometimes be stressful, and our experienced property managers in Central Florida are here to assist you in any way we can. We strive to make renting one of our managed properties as stress-free and easy as possible, so please reach out to one of our leasing specialists for any assistance.
What is the cost to apply?
The application fee is $50.00 for each adult over the age of 18 residing in the property. We perform a background check, credit check, national eviction search, employment verification and prior rental verification. Please note, we have minimum income and credit score requirements.

If you have any questions regarding our application fee or have any application questions, be sure to reach out to us and we will gladly assist.
What is the processing time of the application?
Prior to move-in, you will need to provide your leasing agent/property manager with a cashier’s check or money order (personal checks and credit/debit cards cannot be accepted for move-in funds) for the first full month’s rent along with any prorated amount, security deposit, lease administration fee of $150, and any applicable pet fees and/or deposit. You also have the option to make electronic cash payments.

Please note: once approved, you will be contacted by one of your leasing agents with directions on what to do next.
What are the minimum and maximum lease terms?
Our standard lease agreement is for 12 months. We would like you to reside in one of our managed properties as long as possible. After the initial 12 month lease, we may offer a lease renewal.
How do I pay my monthly lease payments?
There are several ways to pay your lease online. Cash payments made to staff are not permitted.
Are pets allowed?
Pets are allowed on a case-by-case basis, subject to a pet screening and final approval by the property owner. Approval may be subject to Association Rules and Regulations. If pets are allowed, a $100.00 non-refundable pet fee will be applied (upon lease approval) and an additional $20.00 monthly pet rent will apply. These fees are per pet and a maximum of two pets are allowed per household. Rental Heroes is currently waving pet deposits.

Please ask your property manager or leasing specialist for specific property pet criteria. First, email your property manager in Orlando with your pet addition request. Your property manager will contact the rental property owner and submit your request. Once approved, the agent will request funds and you will need to sign a pet addendum form.
What are the move out procedures?
Other than normal wear and tear, we expect the unit back the same way we turned it over to you upon moving in. You will receive specific information on what that would be from your leasing agent/property manager.

Please contact your leasing specialist team with any questions regarding our move out process.
How do I request maintenance service?
All maintenance requests can be submitted online through your Tenant Portal. Need assistance? Contact your leasing agent/property manager either by email, phone or text. All of these contact details will be provided to you at move-in.

Once your request is submitted, we will help troubleshoot the problem and determine the appropriate course of action. For after-hours requests and on weekends and holidays, we will dispatch a technician only if it is considered an emergency.
Owners
Will I have up to date online access to both financial and status information on what’s happening at my property?
Yes! Rental Heroes unitizes Appfolio Property Management software. You will have your own private owner portal with 24/7 access to view the following on an up-to-the-minute basis:
- Financial statements
- Leasing status
- Repair and maintenance requests.
How do I contact the Rental Heroes team if I have a question regarding a statement or other items of concern?
You will always be able to send a message to us at any time through your owner portal account. In addition, we are always here to answer your phone calls during regular business hours. You can reach us at 407.789.1700.
Can I sign documents utilizing a DocuSign system?
Yes! Our property management software allows you to execute any documents right in your online owner portal.
If my property has an expiring lease coming up that will potentially cause a vacancy, will I be notified by Rental Heroes?
Yes, you will receive a notification via your online owner portal of any upcoming unit vacancy or new leasing activity.
Can I get current market information and rent comparables for my property?
Yes! Rental Heroes will provide this information for owners at any time upon request.
How are repair and maintenance requests handled?
If a tenant makes a repair request, we will send out a maintenance tech to evaluate the repair. If it’s anything other than a routine repair, we will contact the owner to let them know. An example would be the replacement of a major item, such as an appliance or HVAC unit.
How do you choose vendors for repairs?
We have a trained in-house team to handle simple repairs and maintenance. In the event a third-party vendor is required, we work only with licensed and insured vendors. We have many long-term relationships with repeat vendors that give us excellent service, pricing, and reliability.
How do you market units for lease?
We aggressively market rental properties using a combination of social media, an extensive network of rental websites, signage, and referral programs.
How do you screen tenant applicants?
We utilize a reputable third-party service that provides credit and criminal background checks. We have very high standards to make sure that your prospective tenant is both credit-worthy and has a good track record with former landlords. More details about our screening process are available upon request.
Tenants
How do I apply to rent a home?
All applications are completed online. Simply go to the Rent tab on our website, view the details of the property you’re interested in, and click “Apply Now”.

As a professional property management provider, we try our best to make the application process as simple, secure and efficient as possible. We know moving can sometimes be stressful, and our experienced property managers in Central Florida are here to assist you in any way we can. We strive to make renting one of our managed properties as stress-free and easy as possible, so please reach out to one of our leasing specialists for any assistance.
What is the cost to apply?
The application fee is $50.00 for each adult over the age of 18 residing in the property. We perform a background check, credit check, national eviction search, employment verification and prior rental verification. Please note, we have minimum income and credit score requirements.

If you have any questions regarding our application fee or have any application questions, be sure to reach out to us and we will gladly assist.
What is the processing time of the application?
Prior to move-in, you will need to provide your leasing agent/property manager with a cashier’s check or money order (personal checks and credit/debit cards cannot be accepted for move-in funds) for the first full month’s rent along with any prorated amount, security deposit, lease administration fee of $150, and any applicable pet fees and/or deposit. You also have the option to make electronic cash payments.

Please note: once approved, you will be contacted by one of your leasing agents with directions on what to do next.
What are the minimum and maximum lease terms?
Our standard lease agreement is for 12 months. We would like you to reside in one of our managed properties as long as possible. After the initial 12 month lease, we may offer a lease renewal.
How do I pay my monthly lease payments?
There are several ways to pay your lease online. Cash payments made to staff are not permitted.
Are pets allowed?
Pets are allowed on a case-by-case basis, subject to a pet screening and final approval by the property owner. Approval may be subject to Association Rules and Regulations. If pets are allowed, a $100.00 non-refundable pet fee will be applied (upon lease approval) and an additional $20.00 monthly pet rent will apply. These fees are per pet and a maximum of two pets are allowed per household. Rental Heroes is currently waving pet deposits.

Please ask your property manager or leasing specialist for specific property pet criteria. First, email your property manager in Orlando with your pet addition request. Your property manager will contact the rental property owner and submit your request. Once approved, the agent will request funds and you will need to sign a pet addendum form.
What are the move out procedures?
Other than normal wear and tear, we expect the unit back the same way we turned it over to you upon moving in. You will receive specific information on what that would be from your leasing agent/property manager.

Please contact your leasing specialist team with any questions regarding our move out process.
How do I request maintenance service?
All maintenance requests can be submitted online through your Tenant Portal. Need assistance? Contact your leasing agent/property manager either by email, phone or text. All of these contact details will be provided to you at move-in.

Once your request is submitted, we will help troubleshoot the problem and determine the appropriate course of action. For after-hours requests and on weekends and holidays, we will dispatch a technician only if it is considered an emergency.